FAQs

• HOW DO I USE MY TICKETS?

  All tickets on a ticket order are listed under the purchaser’s name. The purchaser should be attending the event. This person must show a form of ID on entry to the event that matches the name on the tickets.

  All other guests holding tickets should enter with the person named on the tickets. 

  If the person listed on the tickets is not going to attend the event, you must complete a Ticket Transfer Request here: https://www.homesteadpresents.com/contact

• CAN I SELL OR TRANSFER MY TICKETS TO SOMEONE I KNOW?

  Tickets sold by Homestead Presents are not name-specific and no ID is required for entry unless explicitly stated otherwise. You may gift your Ticket(s) to family or friends for entry.

  Each Ticket barcode/QR code is valid for one (1) entry only. Please keep your Ticket secure and do not share or post your barcode/QR code publicly. If a Ticket is copied, shared, resold, or otherwise duplicated, only the first successful scan will be admitted and any subsequent attempt(s) may be refused entry without refund. Please see Clause 7 and Clause 8 of our Terms & Conditions.

• I CAN'T COME, CAN I HAVE A REFUND?

  Sorry to hear that! If you purchased tickets on our website, refunds are not available unless the event is cancelled, postponed, or drastically changed (ie, a different headliner is chosen).

  If you purchased elsewhere, please check with your ticket provider. Many ticket sellers provide insurance for your purchases.
  
  If you purchased booking protection through another ticket seller, please contact your ticket provider as we have no control over their processes.

• CAN I CHANGE TO A DIFFERENT DATE?

  This is really hard to accommodate as we sell the full capacity of most of our venues and the dates tend to sell out quickly. Unfortunately, this means it’s nearly impossible to allow people to switch dates.

• WHAT ABOUT ACCESSIBILITY?

  Please contact venues directly with any accessibility concerns. Venues are responsible for all accessibility. Most, if not all venues have accessibility options.

• IS YOUR SHOW EPILEPSY-FRIENDLY?

  We cannot guarantee that the show is appropriate for anyone with epilepsy. There are lights used in the show and they do flash. Again, we cannot guarantee it is appropriate for anyone with epilepsy. So, please use your best judgement when booking with us.

• YOUR WEBSITE SAYS A SHOW IS SOLD OUT, IS IT REALLY?

  We sell the full capacity of the venues. So if a show is marked as “Sold Out” then it is unlikely to have more tickets added.